Your bills, paid in a few taps.

• 1 Warnings appear at the top: overdue invoices, "Your AI assistant and calls are paused" or "Staff logins to your apps are blocked". Paying lifts the pause at once.
• 2 "Estimated invoice": what this month would cost if it closed today. Final amounts may change.

Pay an invoice

1. InvoicesINV-2026-00123 (or the pay link in the invoice email).
2. In Pay this invoice choose the Payment method: Card (Visa or Mastercard), Mobile money (MTN, Telecel or AirtelTigo) or Bank transfer (pay online from your bank).
3. Click Pay with the amount (e.g. "Pay GHS 615.57") and follow the payment page. You come back to Billing when it is done.
4. To pay by bank transfer yourself, use Pay by bank transfer yourself: put the invoice number as the reference (Copy reference). Transfers can take a working day to show.
5. Print / PDF on the invoice gives you a printable copy for your records.

Need more time? Payment plans

When an invoice is overdue the Overview offers "Pay it in … instalments and keep your service running". Open it to see Payment plans: "Spread an overdue invoice over a few instalments. We keep your AI assistant and calls running while the plan is up to date." Click Start plan and pay the first instalment, or, when Kasada offered you a plan, Accept and pay the first instalment. Pay each instalment on time: a late one breaks the plan and the normal pause rules apply again.

Prepaid: top up credit

Top up ("Buy credit for AI minutes, chats and messages. It is used before anything is invoiced."): 1. Choose an amount (a top-up package, or your own amount) → 2. Choose how to pay → Continue to payment. Credit shows as soon as the payment is confirmed.

Your team's logins Owner

1. UsersInvite user (https://billing.custocareai.com/portal/users).
2. In Invite a user fill in Name, Email and Role: Member (views invoices, usage and payments, and pays) or Owner ("Owners can also manage users"). Click Invite.
3. The temporary password shows once and the login is emailed. "They choose their own password when they first sign in."
4. On each row: Sign out, Unlock (after 5 wrong tries), Reset password. Sign out everyone signs out everyone but you. The Sign-in activity list shows where sign-ins came from.

• 1 The monthly fee, with the dates it covers. prorated = only part of a month (you started or changed plan mid-month). free trial marks trial days.
• 2 A usage line: what you used, what your plan includes, and only the rest is charged. "Includes 3 late event(s) from earlier months" means usage that arrived after last month's invoice.
• 3 A converted line: this charge was priced in another currency, so it shows the original amount and the exchange rate used that day.
• 4 Taxes. In Ghana, NHIL and GETFund are charged on the value, and VAT (marked compound) on the value plus those levies.
• 5 Credit applied: money already on your account that was used for this invoice before you paid.

Amounts and the exchange rate are made up for training.

Receipts after you pay

1. Pay the invoice as in module 3: InvoicesINV-2026-00140Pay this invoice.
2. Watch your inbox. When the invoice is paid in full, the billing email gets "Payment received for INV-2026-00140": "Thank you: we received GHS 1,000.00 for invoice INV-2026-00140. It is now paid in full." The link opens the invoice.
3. Prepaid top-ups get "Your CustoCare top-up is ready" with what you paid and how much credit was added.
4. Keep a copy. Open the invoice and use Print / PDF; every payment is also on the Payments tab ("Payments we have received from you").

Credit carried forward

1. Spot the line. When the credits on an invoice are bigger than its charges, the invoice total becomes 0 and a line "Credit carried to your account balance" shows the rest.
2. See it on the Overview. Overview → Account credit ("Applied to your next invoices"; prepaid: "Used for your charges as they happen").
3. Next invoice. The credit is taken off automatically and shows as Credit applied in the totals. You do nothing.

The Forecast card

• 1 The headline. Prepaid: the day your credit runs out (the card turns amber when it is 7 days or less). Postpaid: "At this rate this month's bill will be about GHS 3,150.00", with Charges so far and Projected this month.
• 2 A top-up bonus, when one is on offer: it is valid until the time shown, once.
• 3 Top up opens the top-up page (prepaid accounts).

Warning emails

Change the currency you are billed in Owner

1. Account (https://billing.custocareai.com/portal/account), card Billing account, row Currency, click Change. Only owners see the button.
2. The dialog Change currency shows "Billed in GHS now." Pick the New currency.
3. Click Change to USD. The message says "Your account is now billed in USD".
4. If the dialog lists things to settle first (unpaid invoices, a credit balance, a payment plan, or an online payment still pending), settle them, then try again.

The Marketplace

• 1 Install (owners only). The price badge says once or / month.
• 2 A pack priced in another currency shows an estimate in yours; the real amount uses the rate on your invoice date.
• 3 Monthly packs can be cancelled here. One-off packs have no Cancel.

1. Marketplace (https://billing.custocareai.com/portal/marketplace). Only packs for the products you use are listed.
2. Read the card, then click Install. The question "Install Weekend specials pack?" says: "GHS 150.00 / month will be added to your next invoice every month until you cancel. Your assistant is set up with it straight away."
3. Click Install. The message confirms, e.g. "Weekend specials pack is installed. GHS 150.00 is added to your next invoice". The card now shows Installed.
4. On your next invoice the line reads "Marketplace: Weekend specials pack".
5. To stop a monthly pack: under Installed click Cancel. It is not charged again.